Administration
Ringfully is now Inbound CX
Same product, new name.
Administration
A public reference for the interface, with a machine-readable description
The HTTP interface now has a reference page on this site and an OpenAPI 3.1 description served by the interface itself, so your developers can read the endpoints without asking us for them.
Site
A library of phone-system diagrams, free to reuse
The figures from the site’s articles that explain phone systems in general rather than this product, gathered on one page with their licence beside them: reuse them anywhere, with a credit. The French version of every diagram sits at the same file name.
Site
Ten free tools that run in your browser
A greeting-file converter, an Erlang C staffing calculator, a call-menu builder, a missed-call cost calculator, a bandwidth worksheet, a greeting script writer, a phone-bill comparison, a number cleaner, a recording-storage calculator and a support-coverage planner. Nothing you put in leaves your browser: no upload, no account, no storage.
Administration
Your own logo, wordmark and accent colour
An organization can replace the mark in the portal sidebar and choose the accent colour used for links, buttons and the keyboard focus ring. Colours that would not stay visible against both the light and dark themes are refused rather than accepted and rendered badly.
Administration
Email when a voicemail arrives, and a setting to stop it
Everyone whose role lets them listen to voicemail is now emailed when a message finishes recording, with the transcript when one is ready. Each person can switch it off for themselves. Security and billing email cannot be switched off, and the page says which those are.
Administration
An interface for your own software, with keys that carry their own scopes
A versioned HTTP interface over your calls, contacts and messages, authenticated with keys issued in the settings rather than anybody’s login. Each key carries scopes, so one made for a reporting dashboard can be read-only, and requests are capped per key. There is no published specification yet: ask and we will send the endpoints.
Administration
The administrative log can be read and exported
Who changed what, and when, is written to a log your administrators can read in the portal and export as a spreadsheet, filtered by action, by person and by date. Playing back or downloading a recording is written there too.
Administration
Events delivered to your systems as they happen, signed
A completed call, a new voicemail or an incoming text can be sent to an address of yours the moment it happens. Every delivery is signed with a secret only you and we hold, so your system can refuse anything that did not come from us, and a delivery that fails is retried.
Administration
Two-factor authentication for agents
Any agent can protect their own account with an authenticator app. Turning it on or off ends every open session, including the one that made the change, so a stolen session cannot outlive the decision.
Call flows
The flow builder can be operated entirely from the keyboard
Every action on the flow canvas that had a drag now has a keyboard path: placing a block, connecting two, moving one, and deleting. Building a call flow no longer requires a mouse.
Site
A section that shows the product
Four pages, one per subsystem (call flows, queues, calls and access), each built from the application’s own strings rather than a screenshot, so what you read is what the software says.
Site
Ten articles on Quebec’s Law 25 and Law 96, in both languages
Written because the questions they answer (what a phone system has to do about recording consent, breach notice and French-language service) had no phone-system vendor answering them in either language.
Site
The site moved off the application’s infrastructure
Ringfully.com is now served separately from the portal and the API. It stays up when the application is scaled down, and deploying one no longer interrupts the other.
Call flows
Opening hours moved inside the call flow
Hours are set per set of doors rather than once per organization, so a business with two locations can answer differently at each. Each set carries its own switch for when something is wrong right now, which outranks both the schedule and the holiday list.
Call flows
Named queues, and what a caller hears while waiting
Sales, Support and Billing can be separate queues over one team, with their own priority and their own required skills. Each can play its own flow to the people waiting in it, including the offer of a callback.
Call flows
A flow builder, and an interpreter that runs what you drew
Call flows are authored on a canvas and executed by Ringfully rather than handed to a third party. Publishing freezes a version, and a call already in progress finishes on the version it started with.
Calling
A softphone in the browser, beside the desktop app
An organization can choose either. Both carry the same call controls: hold, blind and consult transfer, merging a consult into a conference, and muting, holding or removing any single participant.
Administration
Roles, and a recording policy that belongs to the organization
Permissions are granted individually rather than by a single admin-or-not switch, and organizations can author their own roles. Whether calls are recorded is now decided once for the organization instead of per agent, per call.
