The byline
John
Owner and CEO
Owner and CEO with over 10 years of experience in the IT industry, including more than 5 years specializing in VoIP and cloud communications. Experienced in designing, deploying, and supporting reliable communication solutions for businesses.
Every article here is written from the code that runs Ringfully. A figure on this site is checked against the configuration that produces it on every build, and every page is swept for a claim the product cannot back up. If an article says something, a test somewhere failed until it was true.
Articles
September 9, 2026 · Call flows and IVR
A phone tree template that worksSeptember 9, 2026 · Call flows and IVR
Auto attendant mistakes that lose callersSeptember 9, 2026 · Quebec area codes
Drummondville business phone: 819, not 514September 9, 2026 · Quebec area codes
Gatineau business phone: 819 or Ottawa's 613September 9, 2026 · Quebec area codes
Business phone in Laval: 450, not 514September 9, 2026 · Quebec area codes
Longueuil business phone: 450, 579, 354September 9, 2026 · Quebec area codes
Montréal business phone: 514, 438, 263September 9, 2026 · Quebec area codes
Business phone in Québec City: 418, 581, 367September 9, 2026 · Quebec area codes
Business phone in Saguenay: what 418 coversSeptember 9, 2026 · Quebec area codes
Saint-Jean-sur-Richelieu: 450 and MontréalSeptember 9, 2026 · Quebec area codes
Business phone in Sherbrooke: 819 in EstrieSeptember 9, 2026 · Quebec area codes
Terrebonne and the 450: a ring, not a suburbSeptember 9, 2026 · Transfer, hold and conference
Call forwarding on an iPhoneSeptember 9, 2026 · Transfer, hold and conference
Call forwarding star codes explainedSeptember 9, 2026 · Spam and call blocking
Caller ID lookup: what it can tell youSeptember 9, 2026 · Transfer, hold and conference
The four types of call forwardingSeptember 9, 2026 · VoIP basics
Does VoIP work without internet?September 9, 2026 · Numbers and porting
What a free phone number costs youSeptember 9, 2026 · Softphones and apps
Headsets that work with a softphoneSeptember 9, 2026 · Cloud telephony
Hidden costs in a VoIP contractSeptember 9, 2026 · Transfer, hold and conference
How call forwarding actually worksSeptember 9, 2026 · Spam and call blocking
How caller ID actually worksSeptember 9, 2026 · SIP and networks
How many SIP trunks do you need?September 9, 2026 · Cloud telephony
How much does VoIP cost per user?September 9, 2026 · Spam and call blocking
How to block unwanted callsSeptember 9, 2026 · Numbers and porting
How to get a second business numberSeptember 9, 2026 · Numbers and porting
How to get a toll-free numberSeptember 9, 2026 · Migrating from a PBX
How to replace an aging PBXSeptember 9, 2026 · Spam and call blocking
How to scrub a calling listSeptember 9, 2026 · VoIP basics
How a VoIP call actually travelsSeptember 9, 2026 · SIP and networks
Network settings that break VoIP audioSeptember 9, 2026 · Migrating from a PBX
On-premise PBX vs a cloud phone systemSeptember 9, 2026 · Spam and call blocking
Screening calls without losing customersSeptember 9, 2026 · SIP and networks
SIP ALG: why to turn it offSeptember 9, 2026 · Softphones and apps
Softphone audio problems, and the fixesSeptember 9, 2026 · Softphones and apps
Softphone vs desk phone: the real tradeSeptember 9, 2026 · Spam and call blocking
The Do Not Call list, explainedSeptember 9, 2026 · Numbers and porting
Toll-free or local: which number to useSeptember 9, 2026 · VoIP basics
Types of VoIP phone systemsSeptember 9, 2026 · Numbers and porting
A virtual phone number for a businessSeptember 9, 2026 · VoIP basics
VoIP meaning, in plain EnglishSeptember 9, 2026 · VoIP basics
VoIP vs cell phone for a business lineSeptember 9, 2026 · VoIP basics
VoIP vs landline for a businessSeptember 9, 2026 · VoIP basics
Is a cloud phone system a PBX?September 9, 2026 · Spam and call blocking
What a robocall is, and which are legalSeptember 9, 2026 · Numbers and porting
What a toll-free number actually meansSeptember 9, 2026 · Cloud telephony
What a VoIP quote should itemizeSeptember 9, 2026 · SIP and networks
What happens when your internet dropsSeptember 9, 2026 · Migrating from a PBX
What is a PBX phone system?September 9, 2026 · Softphones and apps
What is a softphone?September 9, 2026 · Numbers and porting
What is a virtual phone number?September 9, 2026 · VoIP basics
What is a VoIP phone?September 9, 2026 · Call flows and IVR
What is an auto attendant?September 9, 2026 · SIP and networks
What is SIP trunking, and do you need it?September 9, 2026 · VoIP basics
What is VoIP, and how does it work?September 9, 2026 · VoIP basics
What is VoIP phone service?September 9, 2026 · Spam and call blocking
What do-not-call rules ask of your businessSeptember 9, 2026 · Migrating from a PBX
What to do with your old desk phonesSeptember 9, 2026 · Softphones and apps
What to look for in a softphone appSeptember 9, 2026 · Spam and call blocking
Why you get so many spam callsSeptember 9, 2026 · Spam and call blocking
Why your business name shows up wrongSeptember 9, 2026 · SIP and networks
Why your VoIP phone will not registerSeptember 7, 2026 · Numbers and porting
A valid number is not an active lineSeptember 7, 2026 · Call flows and IVR
Why clock changes leave holes in phone coverageSeptember 7, 2026 · Call flows and IVR
How to find the dead ends in your phone menuSeptember 7, 2026 · Cloud telephony
How much bandwidth does VoIP need?September 7, 2026 · Cloud telephony
How much storage do call recordings need?September 7, 2026 · Call flows and IVR
The six messages a phone line needsSeptember 7, 2026 · Cloud telephony
The true cost of a business phone systemSeptember 7, 2026 · Queues and routing
What missed calls are actually worthSeptember 6, 2026 · Queues and routing
How many people do you need to answer calls?September 6, 2026 · Call flows and IVR
Why your phone system rejects your greetingSeptember 4, 2026 · Call flows and IVR
After-hours call handling: three honest optionsSeptember 4, 2026 · Queues and routing
Call centre software for a five-person teamSeptember 4, 2026 · Call flows and IVR
Change your auto attendant menu yourselfSeptember 4, 2026 · Call flows and IVR
Business hours and holidays in one call flowSeptember 4, 2026 · Queues and routing
Missed calls while everyone is with a customerSeptember 4, 2026 · Queues and routing
One number for sales, service and billingSeptember 4, 2026 · Accounts and access
Remove an employee's phone system accessSeptember 4, 2026 · Call flows and IVR
Small-business voicemail: where a message goesSeptember 4, 2026 · Cloud telephony
Surprise phone bill: toll fraud and a ceilingSeptember 4, 2026 · Call flows and IVR
Unexpected closure: the snow-day phone messageAugust 22, 2026 · Transfer, hold and conference
Assisted transfer, hold and conferenceAugust 22, 2026 · Numbers and porting
Moving your business number to another providerAugust 22, 2026 · Quebec area codes
Business phone in Lévis: one code, both shoresAugust 22, 2026 · Quebec area codes
Business phone in Trois-Rivières: what 819 saysAugust 22, 2026 · Queues and routing
Call queues and skills-based routing in QuebecAugust 22, 2026 · Cloud telephony
Cloud phone system for a Quebec SME: the tradeAugust 22, 2026 · Call flows and IVR
Building an auto-attendant callers stay onAugust 22, 2026 · Migrating from a PBX
Migrating from a PBX or Centrex line, safelyAugust 22, 2026 · Quebec area codes
Quebec area codes for a local business numberAugust 19, 2026 · Law 25 and Law 96
Yes, you can record a call in Quebec (2026)August 19, 2026 · Call flows and IVR
French-first IVR that still serves anglophonesAugust 19, 2026 · Call flows and IVR
How long may the “for English” message be?August 19, 2026 · Law 25 and Law 96
Law 25 and a breach involving call recordsAugust 19, 2026 · Law 25 and Law 96
Law 96 and your phone system: greeting and menuAugust 19, 2026 · Call flows and IVR
Quebec statutory holidays in call routingAugust 19, 2026 · Law 25 and Law 96
Recording announcements in Quebec: what to sayAugust 19, 2026 · Law 25 and Law 96
Serving Quebec from outside: Law 25 and 96August 19, 2026 · Law 25 and Law 96
Five things Law 25 asks of a phone system (2026)August 19, 2026 · Law 25 and Law 96
Where your call data lives under Law 25August 18, 2026 · Transfer, hold and conference
Why call transfers drop, and what fixes itIf an article left a question unanswered, ask it. The reply comes from the person who wrote it.